Privacy Policy

Welcome to Wings Over. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wings-over.click, place an order with us, or interact with us in any way. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website (wings-over.click), as well as any related services, sales, marketing, or events (collectively referred to as the "Services").

1. Who We Are

Wings Over is a food service business operating in the United States. We are dedicated to providing high-quality food products and exceptional customer service. For all privacy-related matters, you can contact us using the information below:

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with our website and Services. The categories of information we collect include:

2.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

• Register or create an account on our website
• Place an order for food or services
• Subscribe to our newsletter or marketing communications
• Participate in promotions, contests, or surveys
• Contact our customer support team
• Leave reviews or feedback on our platform

The personal information we may collect includes, but is not limited to:

• Identity Data: First name, last name, username, or similar identifier
• Contact Data: Email address, telephone number, billing address, and delivery address
• Financial Data: Payment card details, billing information (processed securely through third-party payment processors)
• Order Data: Details of food orders, preferences, dietary requirements, and transaction history
• Profile Data: Account credentials, order history, preferences, and feedback
• Communications Data: Records of your correspondence with us, including emails and chat logs
• Marketing Preferences: Your preferences in receiving marketing communications from us

2.2 Information Collected Automatically

When you access or use our website, we automatically collect certain information about your device and usage patterns. This information includes:

• Usage Data: Pages you visit, links you click, time spent on pages, traffic sources, and referring URLs
• Device Information: IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers
• Location Data: General geographic location derived from your IP address; precise geolocation if you provide permission
• Log Data: Server log files, error reports, and diagnostic information
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixels, and similar tracking technologies (see Section 7 for more details)

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms if you connect your social media account with our Services or interact with our social media content
• Third-party delivery partners or fulfillment services
• Analytics providers and advertising networks
• Payment processors and fraud prevention services
• Publicly available sources for identity verification or fraud prevention purposes

3. How We Use Your Information

We use the information we collect for various purposes, all of which are aimed at providing you with the best possible experience with our food services. Specifically, we use your information to:

3.1 Service Provision and Order Fulfillment

• Process and manage your food orders and transactions
• Arrange delivery or facilitate pickup of your orders
• Create and manage your account on our platform
• Send order confirmations, receipts, and status updates
• Process payments and refunds
• Provide customer support and respond to your inquiries

3.2 Business Operations and Improvement

• Analyze how our website and services are used to improve functionality and user experience
• Monitor and analyze trends, usage, and activities in connection with our Services
• Develop new products, features, and services
• Perform data analysis, testing, research, and product development
• Ensure the security and integrity of our platform
• Detect and prevent fraud, abuse, and other harmful activities

3.3 Marketing and Communications

• Send you promotional communications, special offers, and news about our menu items (with your consent, where required by law)
• Deliver targeted advertising based on your interests and browsing behavior
• Conduct surveys and collect feedback to improve our services
• Notify you about changes to our Services, terms, or policies
• Administer contests, sweepstakes, and other promotional activities

3.4 Legal Compliance and Safety

• Comply with applicable laws, regulations, and legal obligations
• Respond to lawful requests from public authorities, including law enforcement
• Enforce our Terms of Service and other agreements
• Protect the rights, property, and safety of Wings Over, our customers, and the public
• Resolve disputes and troubleshoot problems

We process your personal data based on the following legal grounds under applicable U.S. law:

• Performance of a contract (order fulfillment and account management)
• Our legitimate business interests (security, fraud prevention, analytics)
• Your consent (marketing communications and certain cookie uses)
• Compliance with legal obligations

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with certain third parties in the following circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our website and delivering our Services. These providers may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. Our service providers include:

• Payment Processors: Companies that securely process credit and debit card transactions (e.g., Stripe, Square, or similar PCI-DSS compliant processors)
• Delivery Partners: Third-party courier and delivery services that fulfill your food orders
• Cloud Hosting Providers: Companies that host our website and store our data securely
• Analytics Providers: Services such as Google Analytics that help us understand website usage patterns
• Email Marketing Platforms: Services used to send newsletters and promotional communications
• Customer Support Tools: Platforms used to manage customer inquiries and support tickets
• Fraud Prevention Services: Companies that help us detect and prevent fraudulent activity

4.2 Business Transfers

If Wings Over is involved in a merger, acquisition, asset sale, financing, or reorganization, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information, as well as any choices you may have regarding your personal information.

4.3 Legal Requirements and Protection of Rights

We may disclose your personal information if we believe that disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Enforce our Terms of Service or other agreements
• Protect and defend the rights or property of Wings Over
• Prevent or investigate possible wrongdoing in connection with our Services
• Protect the personal safety of users of our Services or the public
• Protect against legal liability

4.4 With Your Consent

We may share your personal information with other third parties when we have your explicit consent to do so.

5. Your Privacy Rights Under U.S. Law

As a food service business operating in the United States, we are subject to various federal and state privacy laws, including the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive practices regarding consumer privacy. If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

5.1 Rights Available to All Users

• Right to Know: You have the right to know what personal information we collect, use, share, or sell about you
• Right to Access: You may request a copy of the personal information we hold about you
• Right to Correction: You may request that we correct inaccurate or incomplete personal information
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications at any time

5.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights:

• Right to Know About Data Sharing: You have the right to know if we sell or share your personal information and to whom
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information as defined under CCPA/CPRA.
• Right to Limit Use of Sensitive Personal Information: You may request that we limit the use and disclosure of your sensitive personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights. We will not deny goods or services, charge different prices, or provide a different level of service because you exercised your privacy rights.
• Right to Data Portability: You may request your personal information in a portable, usable format

5.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected]
• Website: wings-over.click

We will respond to your request within 45 days of receipt. If we require additional time, we will inform you of the reason and the extension period. We may need to verify your identity before processing your request. We will not charge a fee for processing your request unless it is excessive or repetitive.

5.4 Authorized Agents

California residents may designate an authorized agent to submit privacy requests on their behalf. We may require verification of your identity and written authorization of the agent before processing such requests.

6. Data Security

We take the security of your personal information very seriously and have implemented appropriate technical, organizational, and administrative measures to protect your data from unauthorized access, use, alteration, disclosure, or destruction. Our security measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers
• Secure Payment Processing: We do not store full payment card details on our servers. All payment transactions are processed through PCI-DSS compliant third-party payment processors
• Access Controls: Access to personal information is restricted to authorized employees and contractors who need the information to perform their job functions
• Regular Security Audits: We conduct periodic reviews of our security practices and systems
• Data Minimization: We collect only the personal information necessary for the purposes described in this policy
• Employee Training: Our staff receives regular training on data protection and privacy best practices
• Incident Response: We maintain procedures to detect, report, and investigate data security incidents

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about how you interact with our website. Cookies are small text files placed on your device when you visit a website.

7.1 Types of Cookies We Use

7.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Through our cookie consent banner when you first visit our website
• By adjusting your browser settings to refuse or delete cookies
• By using opt-out tools provided by analytics providers (e.g., Google Analytics Opt-out Browser Add-on)
• By visiting the Network Advertising Initiative opt-out page at optout.networkadvertising.org

Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or access certain features. For full details on our cookie practices, please refer to our Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods we apply include:

When your personal information is no longer needed for the purposes for which it was collected, we will securely delete, destroy, or anonymize it in accordance with our data retention schedules and applicable legal requirements.

9. Children's Privacy

Wings Over does not knowingly collect, solicit, or retain personal information from children under the age of 18. Our website and Services are intended for adults only. If you are under 18 years of age, you are not permitted to use our Services or provide any personal information to us.

If you are a parent or guardian and you believe that your child under the age of 18 has provided us with personal information, please contact us immediately at [email protected]. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take immediate steps to remove that information from our servers.

We comply with the Children's Online Privacy Protection Act (COPPA), which restricts the online collection of personal information from children under 13 years of age. Our protections extend to all individuals under 18 years of age.

10. International Data Transfers

Wings Over is based in the United States, and the information we collect is governed by U.S. law. Our servers and databases are located in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our facilities are located.

By using our Services, you consent to the transfer of your information to the United States and to countries where our service providers operate. These countries may have data protection laws that differ from those in your country of residence.

When we transfer information internationally, we take appropriate steps to ensure that your personal data receives an adequate level of protection, including:

• Entering into data processing agreements with third-party service providers that include appropriate data protection clauses
• Ensuring that any international transfers are conducted in compliance with applicable U.S. federal and state privacy laws
• Implementing technical and organizational measures to protect your data during and after transfer

11. Third-Party Websites and Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies or practices.

We encourage you to review the privacy policy of every website you visit. Our Privacy Policy applies only to our website (wings-over.click) and our Services, and does not extend to any third-party websites or services.

12. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activities tracked. Currently, our website does not respond to Do Not Track browser signals, as there is no established industry standard for handling such signals. However, we provide you with mechanisms to control your cookie preferences and opt out of marketing communications as described in this policy.

13. California Shine the Light Law

California Civil Code Section 1798.83 permits California residents to request information regarding the disclosure of personal information to third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at [email protected] with "California Shine the Light Request" in the subject line.

14. How to File a Privacy Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, we encourage you to contact us first so that we can address your concerns directly.

14.1 Contact Wings Over Directly

Please send your complaint or concern to:

• Email: [email protected]
• Website: wings-over.click

We will acknowledge your complaint within 10 business days and aim to resolve it within 45 days.

14.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response, or if you believe that we are processing your personal information contrary to applicable law, you have the right to file a complaint with the relevant regulatory authority:

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website at wings-over.click
• Notify you by email if the changes are material and we have your email address on file
• Display a prominent notice on our website for a period following any significant changes

Your continued use of our website or Services after any changes to this Privacy Policy will constitute your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are here to help and are committed to resolving any issues you may have regarding your personal information.

This Privacy Policy was last reviewed and updated on April 28, 2026. We encourage you to check this page regularly for any updates or changes. By continuing to use the Wings Over website and Services, you acknowledge that you have read, understood, and agreed to the terms set forth in this Privacy Policy.